Privacy Policy

Effective Date: September 9, 2025

Propain Gas ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your choices regarding that information when you use our website and our propane services in the United States.

1. Information We Collect

• Information you provide: When you contact us, create an account, request delivery, request a quote, or purchase services, we may collect your name, billing and service address, email address, phone number, payment information (or payment token), account preferences, and any other information you provide.
• Automatically collected information: We collect data about your use of our website and services such as IP address, browser type, pages visited, referring/exit pages, and device information through cookies and similar technologies.
• Usage & service data: For service delivery we may record delivery history, tank size and location, appliance or equipment details, and service requests or maintenance records.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our services (deliveries, installations, billing and account management).
• Process transactions and send confirmations, invoices, and receipts.
• Communicate with you about updates, offers, appointment reminders, safety notices, and service alerts.
• Improve our website, customer service, and marketing efforts.
• Comply with legal obligations and enforce our terms and policies.

3. Sharing & Disclosure

We may share your information with:

• Service providers: Third-party vendors who support our operations (payment processors, delivery partners, CRM providers) under confidentiality obligations.
• Business transfers: Parties involved in a merger, acquisition, or asset sale (we will notify you if your personal data is transferred).
• Legal & safety: When required by law or to protect our rights, safety, customers, or property.

We do not sell your personal information to third parties for advertising purposes.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to provide essential site functionality, to analyze site usage, and to support advertising and personalization where applicable. Most browsers allow you to control cookies through settings; however, blocking cookies may affect site functionality.

5. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. While we strive to protect your information, no internet or storage system is completely secure. If a breach affecting your personal data occurs, we will comply with applicable breach-notification laws.

6. Data Retention

We retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights & Choices

You may access, correct, or update your account information by contacting us or logging into your account if available. You can opt out of marketing communications by following opt-out instructions in emails or contacting us directly. Requests to access or delete personal data will be handled in accordance with applicable law.

8. Children’s Privacy

Our services and website are not intended for children under 13. We do not knowingly collect or maintain information from children under 13. If you believe we have collected information from a child, please contact us so we can remove it.

9. Links to Other Sites

Our website may contain links to third-party sites. This Privacy Policy applies only to our site. We are not responsible for the privacy practices of other websites; please review their policies before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, we will post the revised policy with an updated effective date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at:

Propain Gas
Email: info@propaingas.com

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.